Resolved
Degraded performanceLasted for 1h
The issue has been resolved.
SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.
Affected components
Updates
Resolved
The issue has been resolved.
SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.
Thu, Sep 7, 2023, 06:58 PM
52m earlier...
Identified
Issue identified, working on a fix right now
Note: the issue affects only to payments made in European countries (so USA, LATAM, Brasil, Australia payments are not affected).
Our engineering team has found the cause of the problem, which affects only to a number of the attempted refunds. The issue is located on one of our partners, we will keep you informed of the incident here on our status page.
Thu, Sep 7, 2023, 06:05 PM
23m earlier...
Identified
Issue identified, working on a fix right now
Our engineering team has found the cause of the problem, which affects only to a number of the attempted refunds. The issue is located on one of our partners, we will keep you informed of the incident here on our status page.
Thu, Sep 7, 2023, 05:41 PM
Investigating
An issue has been identified, we’re looking into it
There’s currently an issue with some of the attempts to issue refunds.Our engineering team is working to fix it right now. You can find up-to-date information here on our status page.
Thu, Sep 7, 2023, 05:34 PM