The issue has been fixed and we’re confident it’s resolved
All payouts have been fully processed and should appear as such in the merchant dashboard.
SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.
Resolved
The issue has been fixed and we’re confident it’s resolved
All payouts have been fully processed and should appear as such in the merchant dashboard.
SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.
Monitoring
We have identified a displaying issue in paying out funds to merchants in Brazil
We identified an issue in the dashboard that shows paid out funds as not yet paid out, when in fact they were already paid out.
In a small number of cases it can happen that funds were not yet paid out.
We are in the process of processing these unpaid funds. These will be paid out latest by Monday.
