We are still investigating the issue and looking for a solution. We will share updates here as soon as we have them.

In the meantime, if you are unable to key in your confirmation PIN, you can use Biometrics to approve activities instead.

• To set up Biometrics, please open your SumUp Business app and tap on the profile icon in the top right-hand corner.

• From here, select Login and security.

• Tap on your linked device, and then enable Use Biometrics to approve activities.

By setting up Biometrics, you will be able to approve actions on your account with a simple face scan, rather than having to enter your PIN.