Issues with the subscriptions pages on the dashboard
Resolved
Degraded performance
Lasted for 5h

The issue has been fixed and we’re confident it’s resolved

SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.

Mon, Mar 4, 2024, 06:37 PM
2 months ago
Affected components
Dashboard
Updates

Resolved

The issue has been fixed and we’re confident it’s resolved

SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.

Mon, Mar 4, 2024, 06:37 PM
15m earlier...

Monitoring

Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page.

Mon, Mar 4, 2024, 06:21 PM
3h earlier...

Identified

Mitigating the issue with some improvements

Our engineering team has applied a fix to mitigate the impact, and users should see some improvement. The team continues to work diligently to fully restore our services. You can stay up to date here on our status page.

Mon, Mar 4, 2024, 02:57 PM
45m earlier...

Identified

Working on a fix

Our engineering team continues to work on returning our services to normal. We will provide an update on our status page once it’s available.

Mon, Mar 4, 2024, 02:12 PM
49m earlier...

Identified

Issue identified, working on a fix right now

Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page.

Mon, Mar 4, 2024, 01:22 PM
20m earlier...

Investigating

An issue has been identified, we’re looking into it

There’s currently an issue loading the SumUp One and Subscriptions pages on https://me.sumup.com. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page.

Mon, Mar 4, 2024, 01:02 PM