Resolved·Full outage
The issue has been fixed and we’re confident it’s resolved
SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.
Affected components
Logins
Updates
Resolved
The issue has been fixed and we’re confident it’s resolved
SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.
Mon, Nov 11, 2024, 11:06 AM
Monitoring
Applied a fix for the problem, we’re monitoring the situation
All functionality is fully restored and we are monitoring the situation.
Mon, Nov 11, 2024, 10:32 AM(34 minutes earlier)
Monitoring
We deployed a fix for most functionality.
We restored payments functionality, but are still experiencing issues with new signups and logins to the dashboard.
Mon, Nov 11, 2024, 10:12 AM(20 minutes earlier)
Identified
Issue identified, working on a fix right now
Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page.
Mon, Nov 11, 2024, 09:47 AM(24 minutes earlier)
Investigating
We identified an issue with our authentication system.
This can impact actions such as logins, accepting payments, and issuing refunds.
Mon, Nov 11, 2024, 09:15 AM(32 minutes earlier)