Issues with Pix Out

Incident Report for SumUp

Resolved

We have been monitoring the affected 3rd party provider and our system for two hours without interruptions. We close this incident now.

Posted Mar 29, 2023 - 20:00 CEST

Monitoring

Our 3rd party provider has implemented a solution that restored Pix related operations. We will keep monitoring the systems to ensure its stability.

Nosso parceiro provedor de operações de PIX restaurou as operações. Vamos continuar monitorando os sistemas para garantir estabilidade.

Posted Mar 29, 2023 - 17:11 CEST

Identified

We have identified an issue with a 3rd party provider, which is causing the current outage with Pix.

Identificamos um problema com um fornecedor terceirizado, que está causando a atual interrupção no Pix

Posted Mar 29, 2023 - 17:01 CEST