Issue affecting logins (and payments)

Incident Report for SumUp

Resolved

We are observing a stabilization of the systems - which are fully operational at the moment. We will continue to monitor the situation.
We are sorry for any inconvenience caused.

Posted Apr 21, 2023 - 18:04 CEST

Monitoring

We see recovery in traffic - but we keep on observing the situation

Posted Apr 21, 2023 - 17:10 CEST

Update

We are continuing to investigate this issue.

Posted Apr 21, 2023 - 16:46 CEST

Investigating

We are noticing an increase in error rate in logins that are affecting payments - we are investigating the issue

Posted Apr 21, 2023 - 16:43 CEST

This incident affected: Payments (Card Readers) and Authentications & Logins.