Issue processing transactions

Incident Report for SumUp

Resolved

The incident has been resolved and payment transactions are being processed successfully.

Posted Mar 30, 2023 - 09:42 CEST

Monitoring

A fix has been implemented and the team is currently monitoring the situation. The number of failed transactions has been reduced dramatically.

Posted Mar 30, 2023 - 09:39 CEST

Investigating

We are currently investigating an issue that impacts the processing of transactions.

Posted Mar 30, 2023 - 09:35 CEST

This incident affected: Payments (Card Readers).