Disfunction of 3DS subsystem

Incident Report for SumUp

Resolved

The incident is concluded

Posted Nov 30, 2022 - 11:12 CET

Monitoring

We observe improvements, MasterCard payments that require 3DS now work

Posted Nov 30, 2022 - 11:09 CET

Update

Only MasterCard payments are affected

Posted Nov 30, 2022 - 10:29 CET

Identified

The issue is identified. We work with our partners to get it resolved

Posted Nov 30, 2022 - 10:19 CET

Investigating

All the online payments, that require 3DS authentication are failing at the moment

Posted Nov 30, 2022 - 09:58 CET

This incident affected: Online Payments.