Issues with Payments

Incident Report for SumUp

Resolved

We've resolved the issue, and all impacted customers should now be able to take payments. Thanks for bearing with us and we apologize for the disruption.

Posted Jun 24, 2022 - 20:59 CEST

Update

We're continuing to see signs of improvement and are monitoring the situation.

Posted Jun 24, 2022 - 20:50 CEST

Monitoring

We are seeing improvements and most payments should be going through normally again. We'll be back with another update as soon as we have more information.

Posted Jun 24, 2022 - 20:34 CEST

Update

We're still investigating the elevated error rates. We do apologize for any disruption.

Posted Jun 24, 2022 - 20:29 CEST

Investigating

We are investigating elevated error rates with payments. We’re on the case and will provide another update once we have more details to share. We’re sorry for the inconvenience.

Posted Jun 24, 2022 - 20:10 CEST

This incident affected: Payments (Card Readers).