Affected components
Logins
Updates
Resolved
Login rates have returned to normal. We are aware that some users may need to log out and log back in. Thank you for your patience.
Mon, Jan 9, 2023, 04:24 PM
Monitoring
A fix has been implemented and we are monitoring the results.
Mon, Jan 9, 2023, 03:14 PM(1 hour earlier)
Identified
We are continuing to work on a fix for this issue.
In the meantime, merchants can resolve the issue by logging out and back into the SumUp app or dashboard when they experience any issue accessing certain features of the application or the dashboard.
Mon, Jan 9, 2023, 02:18 PM(55 minutes earlier)
Identified
We are continuing to work on a fix for this issue.
Mon, Jan 9, 2023, 02:17 PM
Identified
The issue has been identified and a fix is being implemented.
Mon, Jan 9, 2023, 02:08 PM
Investigating
We are seeing an increased rate of failed login attempts and are investigating the issue.
Mon, Jan 9, 2023, 01:09 PM(59 minutes earlier)