Resolved
Issue has been resolved, cellular connectivity is recovering.
Monitoring
Issue has been identified and fixed, Mobile data is recovering You can stay up to date here on our status page.
Identified
Issue identified, working on a fix right now
Our mobile data provider has been experiencing instabilities, preventing European card readers connected to LTE/ Cat-M network from accessing the internet.
While our provider is working to resolve the issue, merchants can continue using card reader over WiFi or Bluetooth via the SumUp App. These connection options are available in the settings.
You can find up-to-date information here on our status page.
Identified
An issue has been identified, we’re looking into it
For the last 12 hours, our mobile data provider has been experiencing instabilities, preventing European card readers connected to LTE/ Cat-M network from accessing the internet. While our provider is working to resolve the issue, merchants can continue using card reader over WiFi or Bluetooth via the SumUp App. These connection options are available in the settings. You can find up-to-date information here on our status page.