The issue has been fixed and we’re confident it’s resolved
SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.
Resolved
The issue has been fixed and we’re confident it’s resolved
SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.
Monitoring
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. If any merchant is still experiencing issues with their Register touch screen please contact our support team. We’ll post current information here on our status page.
Identified
An issue has been identified, we’re looking into it
We're investigating issues with the touchscreen not responding for some POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue.
Our engineering team is working to validate a fix so that we can resolve the issue for affected merchants. You can find up-to-date information here on our status page.
Investigating
An issue has been identified, we’re looking into it
We're investigating reports of the touchscreen not responding for POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page.
