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All Systems Operational
Payments
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Operational
Authentications & Logins
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Operational
Marketing Website
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Operational
Online Payments
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2023
No incidents reported today.
Mar 30, 2023
Resolved -
The incident has been resolved and payment transactions are being processed successfully.
Mar 30, 09:42 CEST
Mar 30, 09:42 CEST
Monitoring -
A fix has been implemented and the team is currently monitoring the situation. The number of failed transactions has been reduced dramatically.
Mar 30, 09:39 CEST
Mar 30, 09:39 CEST
Investigating -
We are currently investigating an issue that impacts the processing of transactions.
Mar 30, 09:35 CEST
Mar 30, 09:35 CEST
Mar 29, 2023
Resolved -
We have been monitoring the affected 3rd party provider and our system for two hours without interruptions. We close this incident now.
Mar 29, 20:00 CEST
Mar 29, 20:00 CEST
Monitoring -
Our 3rd party provider has implemented a solution that restored Pix related operations. We will keep monitoring the systems to ensure its stability.
Nosso parceiro provedor de operações de PIX restaurou as operações. Vamos continuar monitorando os sistemas para garantir estabilidade.
Mar 29, 17:11 CEST
Nosso parceiro provedor de operações de PIX restaurou as operações. Vamos continuar monitorando os sistemas para garantir estabilidade.
Mar 29, 17:11 CEST
Identified -
We have identified an issue with a 3rd party provider, which is causing the current outage with Pix.
Identificamos um problema com um fornecedor terceirizado, que está causando a atual interrupção no Pix
Mar 29, 17:01 CEST
Identificamos um problema com um fornecedor terceirizado, que está causando a atual interrupção no Pix
Mar 29, 17:01 CEST
Resolved -
The incident has been resolved. Pix transfers are working correctly. We are sorry for the inconvenience.
O incidente foi resolvido. As transferências do Pix estão funcionando corretamente. Pedimos desculpas pelo transtorno.
Mar 29, 00:57 CEST
O incidente foi resolvido. As transferências do Pix estão funcionando corretamente. Pedimos desculpas pelo transtorno.
Mar 29, 00:57 CEST
Identified -
We have identified an issue with a 3rd party provider, which is causing the current outage with Pix.
Identificamos um problema com um fornecedor terceirizado, que está causando a atual interrupção no Pix.
Mar 29, 00:18 CEST
Identificamos um problema com um fornecedor terceirizado, que está causando a atual interrupção no Pix.
Mar 29, 00:18 CEST
Mar 28, 2023
Resolved -
The incident has been resolved. Pix transfers are working correctly. We are sorry for the inconvenience.
O incidente foi resolvido. As transferências do Pix estão funcionando corretamente. Pedimos desculpas pelo transtorno.
Mar 28, 21:20 CEST
O incidente foi resolvido. As transferências do Pix estão funcionando corretamente. Pedimos desculpas pelo transtorno.
Mar 28, 21:20 CEST
Monitoring -
A fix has been applied - we are monitoring the evolution of the system.
Uma correção foi aplicada - estamos monitorando a evolução do sistema.
Mar 28, 19:21 CEST
Uma correção foi aplicada - estamos monitorando a evolução do sistema.
Mar 28, 19:21 CEST
Identified -
We have identified an issue with a 3rd party provider, which is causing the current outage with Pix.
Identificamos um problema com um fornecedor terceirizado, que está causando a atual interrupção no Pix.
Mar 28, 19:05 CEST
Identificamos um problema com um fornecedor terceirizado, que está causando a atual interrupção no Pix.
Mar 28, 19:05 CEST
Resolved -
The incident has been resolved. Pix transfers are working correctly. We are sorry for the inconvenience.
O incidente foi resolvido. As transferências do Pix estão funcionando corretamente. Pedimos desculpas pelo transtorno.
Mar 28, 17:40 CEST
O incidente foi resolvido. As transferências do Pix estão funcionando corretamente. Pedimos desculpas pelo transtorno.
Mar 28, 17:40 CEST
Update -
We have identified an issue with a 3rd party provider, which is causing the current outage with Pix.
Identificamos um problema com um fornecedor terceirizado, que está causando a atual interrupção no Pix.
Mar 28, 16:34 CEST
Identificamos um problema com um fornecedor terceirizado, que está causando a atual interrupção no Pix.
Mar 28, 16:34 CEST
Investigating -
We're currently investigating some issues with Pix Out. Meaning that users cannot do transfers with Pix.
Estamos impossibilitados de realizar transferências por Pix no momento.
Mar 28, 16:17 CEST
Estamos impossibilitados de realizar transferências por Pix no momento.
Mar 28, 16:17 CEST
Mar 27, 2023
No incidents reported.
Mar 26, 2023
No incidents reported.
Mar 25, 2023
No incidents reported.
Mar 24, 2023
No incidents reported.
Mar 23, 2023
No incidents reported.
Mar 22, 2023
No incidents reported.
Mar 21, 2023
No incidents reported.
Mar 20, 2023
Resolved -
The incident was resolved. We monitor the activity of our services and everything is back to working as usual. Thank you for your patience.
Mar 20, 19:56 CET
Mar 20, 19:56 CET
Monitoring -
Card transactions, Business account onboarding, card issuing and management is now operational. We will keep monitoring the systems.
Mar 20, 17:23 CET
Mar 20, 17:23 CET
Identified -
The issue with our banking system has been identified and our engineers are working on a solution. The issue is currently affecting card transactions, business account creation, card issuing and management.
Mar 20, 15:00 CET
Mar 20, 15:00 CET
Mar 19, 2023
No incidents reported.
Mar 18, 2023
No incidents reported.
Mar 17, 2023
No incidents reported.