SumUp Status

All Systems Operational

Payments Operational

Card Readers Operational

Online Payments Operational

Payouts Operational

Payment Links Operational

Table Pay Operational

Authentications & Logins Operational

Dashboard Operational

POS Solutions Operational

POS Pro Operational

POS Lite Operational

SumUp Bank (Brazil) Operational

Business Account (EU) Operational

Loyalty & CRM Operational

Online Store Operational

Invoices Operational

SumUp Pay Operational

SumUp Website Operational

Enterprise Operational

SDK Operational

Kiosk Operational

APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

Issues viewing the daily total of sales

Resolved - The issue is resolved. Users are able to see the daily total of sales. We are sorry for the inconvenience.
Jun 6, 18:53 CEST

Update - We are continuing to monitor the situation. The daily total is already visible in a few of our applications, such as the web dashboard, but unfortunately, not in all of them yet.
Jun 6, 15:36 CEST

Monitoring - We have deployed a change that fixes the viewing of the daily total of users. We are sorry for the inconvenience.
Jun 6, 10:55 CEST

Jun 5, 2023

Apple Pay currently unavailable

Resolved - The incident has been resolved and Apple Pay is now available for all users using Online Payments. Thank you for your patience.
Jun 5, 13:52 CEST

Monitoring - A solution has been released and Apple Pay has been re-enabled for all customers using our Online Payment service. We are gonna keep monitoring the performances of the systems for the next few minutes before resolving the incident.
Jun 5, 13:27 CEST

Identified - The issue has been identified and our engineers are working on a solution as we speak.
Jun 5, 11:43 CEST

Investigating - Apple Pay is currently unavailable as a payment method for our Online Payments service. All other payment methods are still operational. Our team is currently investigating the cause of the issue and we will provide an update as soon as possible.
Jun 5, 11:15 CEST

Issue delivering some Invoices-related emails

Resolved - Email delivery has been restored now. Delivery of some of the previously sent emails (since yesterday) may be delayed.
Jun 5, 11:37 CEST

Monitoring - We have deployed a fix and verifying the mail delivery
Jun 5, 11:09 CEST

Update - We are working in a solution for the Invoices-related mails not being sent (invoice payment, payment reminders, quote completions, etc).

This does NOT affect any other SumUp product - it affects only to SumUp Invoices.
Jun 5, 10:22 CEST

Identified - We are aware of an issue sending some of the emails. We are investigating possible solutions for it.
Jun 4, 23:29 CEST

Jun 4, 2023

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

Issues with Email and SMS Delivery

Resolved - We have identified the problem and mitigated the issue. All our services are performant.
May 26, 12:04 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 12:02 CEST

Update - We are continuing to investigate this issue.
May 26, 12:02 CEST

Investigating - We have a degraded service in E-mail and SMS delivery, impacting any communication channels around it (including Sign Ups). We're investigating the issue.
May 26, 11:59 CEST