All Systems Operational
Payments Operational
Card Readers ? Operational
Online Payments ? Operational
Payouts ? Operational
Payment Links ? Operational
Table Pay Operational
Authentications & Logins ? Operational
Dashboard ? Operational
POS Solutions Operational
POS Pro ? Operational
POS Lite ? Operational
SumUp Bank (Brazil) Operational
Business Account (EU) Operational
Loyalty & CRM Operational
Online Store ? Operational
Invoices ? Operational
SumUp Pay ? Operational
SumUp Website ? Operational
Enterprise Operational
SDK ? Operational
Kiosk ? Operational
APIs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023
Degraded performance of checkouts and logins
Resolved - The incident has been resolved and latency should be back to normal levels. We are sorry for the inconvenience.
Jun 9, 19:33 CEST
Monitoring - The errors should be gone for logins and checkouts, however, increased latency might still be noticed.
Jun 9, 19:10 CEST
Identified - We have identified an issue that is affecting the performance of checkouts done from the mobile app as well as logins. The team is currently trying their best to mitigate the issue.
Jun 9, 18:48 CEST
Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023
Issues viewing the daily total of sales
Resolved - The issue is resolved. Users are able to see the daily total of sales. We are sorry for the inconvenience.
Jun 6, 18:53 CEST
Update - We are continuing to monitor the situation. The daily total is already visible in a few of our applications, such as the web dashboard, but unfortunately, not in all of them yet.
Jun 6, 15:36 CEST
Monitoring - We have deployed a change that fixes the viewing of the daily total of users. We are sorry for the inconvenience.
Jun 6, 10:55 CEST
Jun 5, 2023
Apple Pay currently unavailable
Resolved - The incident has been resolved and Apple Pay is now available for all users using Online Payments. Thank you for your patience.
Jun 5, 13:52 CEST
Monitoring - A solution has been released and Apple Pay has been re-enabled for all customers using our Online Payment service. We are gonna keep monitoring the performances of the systems for the next few minutes before resolving the incident.
Jun 5, 13:27 CEST
Identified - The issue has been identified and our engineers are working on a solution as we speak.
Jun 5, 11:43 CEST
Investigating - Apple Pay is currently unavailable as a payment method for our Online Payments service. All other payment methods are still operational. Our team is currently investigating the cause of the issue and we will provide an update as soon as possible.
Jun 5, 11:15 CEST
Issue delivering some Invoices-related emails
Resolved - Email delivery has been restored now. Delivery of some of the previously sent emails (since yesterday) may be delayed.
Jun 5, 11:37 CEST
Monitoring - We have deployed a fix and verifying the mail delivery
Jun 5, 11:09 CEST
Update - We are working in a solution for the Invoices-related mails not being sent (invoice payment, payment reminders, quote completions, etc).

This does NOT affect any other SumUp product - it affects only to SumUp Invoices.
Jun 5, 10:22 CEST
Identified - We are aware of an issue sending some of the emails. We are investigating possible solutions for it.
Jun 4, 23:29 CEST
Jun 4, 2023
Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

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