SumUp Status

All Systems Operational

Payments Operational

Online Payments Operational

Authentications & Logins Operational

Dashboard Operational

Marketing Website Operational

SumUp Bank (Brazil) Operational

Business Account (EU) Operational

Loyalty & CRM Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

Issues with Email and SMS Delivery

Resolved - We have identified the problem and mitigated the issue. All our services are performant.
May 26, 12:04 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 12:02 CEST

Update - We are continuing to investigate this issue.
May 26, 12:02 CEST

Investigating - We have a degraded service in E-mail and SMS delivery, impacting any communication channels around it (including Sign Ups). We're investigating the issue.
May 26, 11:59 CEST

May 25, 2023

No incidents reported.

May 24, 2023

Issue processing card payments in Germany

Resolved - Due to a technical issue, there were problems with card transactions in Germany
May 24, 09:00 CEST

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.