Issues with support chat on the web dashboard
Resolved·Degraded performance

The issue has been fixed and we’re confident it’s resolved

SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.

Sun, Jul 21, 2024, 12:00 PM
(1 year ago)
·
Affected components
Dashboard
Updates

Resolved

The issue has been fixed and we’re confident it’s resolved

SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page.

Sun, Jul 21, 2024, 12:00 PM

Monitoring

Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page.

Sun, Jul 21, 2024, 10:57 AM(1 hour earlier)

Investigating

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page.

The connection to support agents via the web dashboard is broken. We recommend to switch to the mobile apps instead. We are sorry for the inconvenience.

Sun, Jul 21, 2024, 09:19 AM(1 hour earlier)

Investigating

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page.

The connection to support agents via the web dashboard is broken. We recommend to switch to the mobile apps instead. We are sorry for the inconvenience.

Sun, Jul 21, 2024, 08:49 AM(29 minutes earlier)